Terms and Conditions

This Agreement is between you and Bloemsy L.L.C. DBA Jula Bloom, headquartered in Seattle, Washington, governing your purchase of products and services through julabloom.com.

Please read these terms carefully before placing an order. By confirming your order, you agree to be bound by this Agreement.

1. General Terms

You must be at least 18 years old to purchase from Jula Bloom. Note that our Privacy Policy separately addresses data collection for users under 13, in compliance with applicable law.

  • By confirming your order, you agree to these terms
  • These terms apply to all purchases made through julabloom.com
  • For business, events, and corporate gifting orders, separate terms and conditions apply and will be provided at the time of contract

2. Shipping

  • We ship to all 50 US states
  • Standard flat rate shipping is $14 per order
  • Free shipping on all orders of $250 and above
  • Local pickup is available at our Seattle studio at no charge. We will contact you to arrange a convenient pickup time
  • Shipping times vary by destination. We will provide tracking information once your order has been dispatched

3. Returns

  • Returns must be initiated within 7 days of delivery by contacting us at hi@julabloom.com
  • Items must be returned in their original, unmodified condition
  • Return shipping costs are the responsibility of the customer
  • We do not accept returns on custom bouquets or any bouquet that has been modified or cut to a customer's desired length
  • We do not accept returns on items that have been damaged after delivery

4. Damaged Items

  • If your order arrives damaged, please contact us within 48 hours of delivery at hi@julabloom.com with photographic evidence
  • Damaged vases will be refunded or replaced at our discretion
  • Damaged bouquets will be assessed on a case by case basis
  • We are unable to accept responsibility for damage that occurs after delivery

5. Custom Bouquets

  • Custom bouquets are made to order and are non-returnable and non-refundable
  • Any bouquet that has been modified, adjusted, or cut to a customer's specifications cannot be returned
  • Please review your custom order details carefully before confirming

6. Satisfaction Guarantee

  • If you are not satisfied with your order, please contact us within 48 hours of delivery at hi@julabloom.com
  • We will do our best to resolve any issues promptly and fairly

7. Payment

  • All prices are listed in US dollars
  • Payment is charged at the time of purchase
  • Sales tax is applied to orders shipped within Washington state
  • We accept all major credit cards and payment methods available at checkout

8. Gift Cards

  • Jula Bloom gift cards are available in digital format and delivered by email
  • Gift cards can be used toward any purchase on julabloom.com
  • Gift cards do not expire
  • Gift cards are non-refundable and cannot be exchanged for cash
  • Lost or stolen gift cards cannot be replaced

9. Product Care

  • With proper care, Jula Bloom silk arrangements are designed to last 10 or more years
  • Care instructions are included with every order
  • Damage resulting from improper care is not covered under our satisfaction guarantee

10. Changes to These Terms

We may update these terms from time to time. Any changes will be posted on this page and will take effect immediately upon posting.

Contact Us

For any questions regarding these terms, please contact us at hi@julabloom.com.